How ZAM works
Two ways in. One assistant for your whole stack.
ZAM works on the software you build and the software you buy. The way it arrives differs; the experience for your people is identical — an assistant inside the tool that answers out loud and guides them through the work.
How a digital adoption platform works — without code
Two paths in, one assistant. Here's how ZAM goes live on the software you build and the software you buy — with nothing for your people to install and no content team to staff.
Path 1 · Software you own
Your own product or internal app
If you control the code, ZAM drops in as a lightweight SDK — one snippet your engineering team adds once. From then on, ZAM is part of the app for every user, with nothing for them to install.
How it goes live
- Your team adds the ZAM snippet to the app — once.
- Your experts set up the guidance for key workflows in a simple studio.
- ZAM appears for every user, inside the app.
- Update guidance anytime — it goes live instantly, no new app release.
Best for: SaaS products you sell, internal portals, custom-built enterprise tools. The assistant is fully built into the product your people already use.
Path 2 · Software you bought
Third-party tools you don't control
For a SaaS HR system, a CRM, a ticketing tool — anything you bought rather than built — ZAM arrives as a managed browser extension your IT team rolls out to staff. ZAM then appears inside those tools, guiding people through the workflows your experts set up, without any access to the vendor's code.
How it goes live
- IT rolls out the ZAM extension to staff, centrally — like any managed extension.
- Your experts set up guidance for the third-party tools your teams use.
- ZAM appears inside those tools for every employee.
- Update guidance anytime — no waiting on the software vendor.
Best for: the SaaS tools every enterprise buys — HR, CRM, ITSM, finance. ZAM covers them without the vendor needing to lift a finger.
Most enterprises need both. ZAM does both.
Your people don't think about whether a tool was built in-house or bought from a vendor — they just need to get the work done. ZAM covers the owned apps and the bought apps with one assistant your team learns once. Same voice, same experience, everywhere.
See it on your software
The fastest way to understand ZAM is to watch it run on a tool your team actually uses.